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Book With Confidence

Rockjumper is delighted to share your excitement as the world reopens to travel

© Pink-headed Warbler By Adam Riley

Rockjumper’s mission statement

 

 

 

Our core values drive everything we do:

  • PASSIONATE about our work
  • PEERLESS in our service
  • PROTECTING and celebrating biodiversity
  • PROGRESSIVE and dynamic team

Flexibility

You and your Money

Bird Conservation

Flexibility

 

CORE VALUE – PROGRESSIVE and dynamic team

Select your own companions and terms by setting up a tailor-made tour at affordable prices.

Tailor-Made Tours
Book Directly with Local Partners

You and Your Money are safe

 

CORE VALUE – PEERLESS in our service

We strongly recommend all Rockjumper guests purchase travel insurance (including curtailment insurance) and medical insurance to protect against travel disruptions.

REFUND PROTECT – If your tour deposit is in, your trip is set to go and payment is due, Rockjumper offers to upgrade your booking to a Refundable Booking. Contact us for more information.

Refund Protect

GLOBAL RESCUE – At your request, Rockjumper Birding Tours (global and UK) is able to provide you with the finest integrated medical, security, travel risk and crisis management services available anywhere. These services are delivered by Global Rescue’s team of critical care paramedics, physicians, nurses and military special operations veterans. Global Rescue’s medical advisory and evacuation services include exclusive relationships with the Johns Hopkins Department of Emergency Medicine Division of Special Operations, Elite Medical Group and Partners HealthCare.

Global Rescue

SATSA – Rockjumper Birding Tours (Global and South Africa) is a member of SATSA (Southern African Tourism Services Association) and is protected by bonding which ensures that all members abide by a strict code of conduct and ethical behavior in the southern African tourism sector. All SATSA members:

  • Have Integrity: Adhere to a strict Code of Conduct.
  • Are Legitimate: Company registration checked annually.
  • Are Audited: Financial audit certified annually.
  • Are Insured: Appropriate insurance cover with minimum indemnity limits.
  • Are Bonded: Your pre-tour deposits covered in part or full under a travel bond.
SATSA

ABTOT – Rockjumper Birding Tours (UK) is a member of ABTOT (The Association of Bonded Travel Organisers Trust Limited) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Rockjumper Birding Tours (Member 5418), and in the event of insolvency. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

ART and SATIB – Rockjumper Birding Tours (global) has insurance cover through African Risk Transfer and SATIB, which both specializes in Risk Management solutions. This is administered through underwriter’s Lloyds of London.

Travel & General – Rockjumper Birding Tours (UK) has insurance cover with Travel & General a specialize insurer focused on the travel industry. This is administered through underwriter’s Hiscox, rated “A” by A.M, Best and S&P and “A+” by Fitch.

IFRS – Rockjumper Birding Tours (global and UK) are IFRS audited and managed by a board of directors that ensure oversight, due diligence and compliance with International Financial Reporting Standards (IFRS).

Bird Conservation

 

CORE VALUE – PROTECTING and celebrating biodiversity

We are in this together and sustainable travel is at the forefront of our minds so that we may continue to protect and celebrate biodiversity.

 

Since 1998 Rockjumper Birding Tours has been supporting the conservation of the birds that bring us many delightful hours of sheer bird-watching pleasure. In order to co-ordinate and effectively implement our conservation efforts, we launched the Rockjumper Bird Conservation Fund (RBCF) in 2006. A minimum of US$50 from each Rockjumper tour sign-up goes directly into the RBCF.

 

We have contributed significant amounts towards bird conservation.

Read more here

Airborne Communicable Diseases Policy

 

To reduce the spread of common airborne communicable diseases such as the Common Cold, Influenza and Coronaviruses, amongst others on our tours, we have implemented the below safety measures for any guest displaying typical symptoms of common airborne communicable diseases (ie: nasal congestion, cough, sneezing, sore throat, body aches, shortness of breath);

1. General Hygiene Expectations

  • Cough and sneeze into a tissue, or the crook of your elbow, not your hands.
  • Dispose of tissues rather than keeping dirty tissues in a pocket.
  • Wash hands regularly with soap and water.
  • Apply hand sanitiser (min. 60% alcohol)

2. Mask Requirement

  • Masks are to be worn as soon as symptoms are identified.
  • Masks should cover the nose and mouth completely.
  • Guests are responsible for providing their own masks.

3. Cooperation

  • Guests are expected to comply voluntarily if they self-diagnose with typical symptoms.
  • The Tour Leader/s will direct guests to wear masks if they demonstrate symptoms and are not wearing a mask and following General Hygiene Expectations.
  • The Tour Leader/s reserve the right to assess the situation and, if necessary, require additional preventive measures. This may include, but is not limited to, isolation measures or other precautions to minimize the potential spread of the airborne communicable disease.

4. Monitoring and Adaptation

  • Adjustments may be made based on the evolving nature of airborne communicable diseases.
  • The policy will be regularly reviewed to align with the latest health recommendations and guidelines.
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